Tag Archives: Customer Focus

What is a Customer Centric Process?

I had to call the bank yesterday.  I am sure you have been through the drill.  The auto attendant asks you to input you account number, last four digits of your social security number and some other bits and pieces … Continue reading

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What Is A Hunter?

As I talk with companies that are hiring sales reps a common refrain is “we need a hunter”.  That shouldn’t surprise anyone because if you look at sales jobs through the years that concept always stands out.  Question is what … Continue reading

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The Price of Average

You might notice the tagline in the upper right corner says “Don’t Ever Give Up”. Years ago I read a study on purchasing agents and their buying tendencies.  One of the questions was… How many calls does it take before … Continue reading

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